1. How do I pay for my orders?

We accept payments via PayPal and all major credit and debit cards such as MasterCard or VISA.

2. Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

3. I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

4. How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

1. When will my order be processed?

All orders will be processed within 24 hours, excluding weekends and public holidays. 

2. How long will it take for me to receive my order?

The Standard courier delivery time frame is 4 to 10 business days from the time of placing your order. This is applicable only to all US deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

3. How can I track my delivery?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track your orders here

4. What are the shipping charges like?

Shipping is FREE for all deliveries via Standard courier.

5. Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

6. There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact our Customer Care Team and we will get back to you as soon as we can.

7. I’ve received a defective item, what should I do?

We apologize if you had received a defective item from us. Please contact our Customer Care Team with a snapshot of the product and we will get back to you as soon as we can.

8. I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact our Customer Care Team at and we will get back to you as soon as we can.

9. I have not received my order, what should I do?

Please contact us if you have not received your order within 10 business days and we will assist you accordingly.

10. Will there be an additional charge for re-delivery?

There are no additional charges for re-delivery. 

11. I have yet to receive my order within the stipulated time frame. Whom can I contact?

You may check the status of your parcel via tracking service to find out why it might have been delayed. Alternatively, you may contact us and we will assist you further.

1. Can I use my own UPS or FedEx Account Number for shipping?

Yes, please email cs@bigladiesfashionstore.com to add your account number to your customer record.

1. How many products does BigLadiesFashionStore.com has in its catalog?

BigLadiesFashionStore.com has over 25,000 products from over 240 manufacturers.

2. Does BigLadiesFashionStore.com offer access to owner’s manuals and installation guides?

Yes, we are adding more daily. These can be found under the product listing.

3. Does BigLadiesFashionStore.com feature product videos?

Yes, you can find product videos for a majority of the products we offer. Scroll down to the bottom of any page of our website and click on the Videos link.

4. What are re-manufactured units?

Remanufactured units are devices that were returned to the factory to be factory refurbished.  Remanufactured devices go through extensive testing to bring the units up to the same specifications as when they were manufactured as new, maintaining high quality standards.

5. How do I know if an item is oversized?

There is an oversized flag in the product listing as well as an oversized warning indicated by the shipping box shown as yellow next within a product’s listing..

6. How do I know if an item is hazmat?

There is a hazmat flag in the product listing as well as a hazmat warning indicated by the shipping box shown as red within a product’s listing.

2. What are the shipping restrictions on hazmat items?

Hazmat items can only ship via UPS ground to the lower 48 states.